Click and Collect
This is an overview of the Click and Collect (CnC) functionality in LS Nav.
The Click and Collect BackOffice functionality is accessible from the
| To | See |
|---|---|
| Read about the core functionality of Click and Collect in LS Nav. | The Click and Collect Process |
Note: The Click and Collect module is built on top of a new type of orders in LS Nav called Customer Orders. It is also integrated into a new module in LS Nav called Retail Messages. It is recommended to read about those items to gain a deeper understanding of the Click and Collect module.
Customer Order (CO) is a new type of order in LS Nav and is used in the Click and Collect processes. They are created from a web-request and appear in BackOffice and on the POS. Click and Collect can then be picked, collected or put back. The cashier can open a list of orders on the POS that have either the status: To Pick, To Collect or To Put Back. Customer Orders can also be accessed through Retail Messages.
A single Customer Order can only have one status at a time:
- To Pick: A list of Customer Orders that have not been processed.
Customer Order can be selected from the list for picking by pressing the Pick button. Then a picking window opens with the details of that order. Items can be picked by scanning their barcodes or by selecting the lines. A picking list can also be printed. Finally, the picking is confirmed and the status of the order is changed to To Collect. A message is sent to the customer through the Omni Server. The message includes information about items picked and stock out items when applicable. - To Collect: A list of Customer Orders that have been picked and are ready for collection.
If a Customer Order is selected and the Collect button is pressed, the details of that Customer Order, picked items, are displayed. It is possible to go ahead with the collect process when the relevant items have been selected or the Customer Order can be put in Put Back state. If the order is collected, a POS Transaction is created. When the transaction is posted the status of the order is changed to Finished and the order is posted. - To Put Back: A list of Customer Orders that have been picked but not collected in time.
Therefore, the items in the Customer Orders need to be put back to their location in the store. When the order has been selected from the list and the Put Back button pressed, the details of the Customer Orders are displayed. With lines selected and the Confirm button pressed, the order status is changed to Finish and the order is posted.
Definitions, Acronyms, and Abbreviations
| Term | Description |
|---|---|
| CO | Customer Order |
| Picking | The process of picking up the items in the Customer order. Done by store staff. |
| Collect | The process of collecting the Customer order after is has been picked and is ready for collecting. Done by customer. |
| Put Back | The process of returning the items in the Customer order if it has not been collected by the customer. Done by store staff. |
| CnC | Click and Collect. |
See Also